Frequently Asked Questions

Yes. We issue electronic invoices (CFDI 4.0) for both purchases made in our online store and purchases made in our physical store.

To issue your invoice, we need:

• Order number: it appears on the confirmation or receipt you received by email or message (SMS), or on your printed receipt if you purchased in-store.
• RFC.
• Name or company name, written exactly as it appears on your Tax Status Certificate.
• Tax regime.
• Postal code of your tax address.
• Use of the CFDI (for example, G03 – General expenses).
• Email address where you want to receive your invoice.

💡 We recommend sending us your Tax Status Certificate as a PDF or photo: this helps us avoid errors in your information.

Send us your tax information along with your order number via WhatsApp (81 3553 7711) or by email to info@boutiquederma.com.

You can request your invoice within the same calendar month in which you made your purchase. After that period, the purchase is included in the global invoice and it is no longer possible to invoice it individually.

Once we receive your complete information, we will send your invoice (PDF and XML) by email within 24 to 48 business hours.

Yes. Just send us the order number that appears on your receipt or on the receipt we sent you by email or message, along with your tax information, within the invoicing period.

Write to us as soon as possible with the correct information. We will check if it is still possible to cancel and reissue the invoice, according to SAT rules.

In our online store, we accept:

• Credit and debit cards: Visa, Mastercard, American Express, and Maestro.
• PayPal.
• Apple Pay and Google Pay.
• Mercado Pago.
• Shop Pay.
• Bank transfer.
• Cash payment at OXXO stores.

The bank transfer must be made within the 48 hours following your order, and the payment at OXXO within the 5 days validity period of the payment slip; otherwise, the order will be canceled.

In our store, we accept:

• Cash.
• Visa and Mastercard credit and debit cards, including contactless payments with a card or cell phone.

At the moment, we do not offer interest-free installments. All payments are made in a single payment.

Yes, but only for online purchases. At the end of your purchase, you will receive the banking details to make the transfer.

You have 48 hours to make the payment; if we do not receive it within that period, the order will be canceled. Your order is processed once we confirm the payment.

In the physical store, you can pay in cash or with a card.

Yes, only for online purchases. At the end of your purchase, choose OXXO as a payment method and you will receive a slip with the reference to pay in cash at any OXXO store in the country.

The slip is valid for 5 days; if it is not paid within that period, the order will be canceled. You will receive the slip on the confirmation page and by email (or by message, if you left your phone number). OXXO may charge a small commission for the payment. Payment confirmation can take up to 3 business days, and your order is processed once confirmed.

Orders paid at OXXO cannot be refunded to the same payment method (cash): if a refund is applicable, it is made via bank transfer (SPEI) to the CLABE account you indicate, or as store credit for future purchases.

Payment at OXXO is not available in our physical store: there you can pay in cash or with a card.

Yes. Payments are processed through Shopify's secure payment system, with an encrypted connection. We do not store your card details. See our Terms of Service.

Check that your card details and billing address are correct, and that your bank has not blocked the online purchase. You can also try another payment method (Mercado Pago, PayPal, Apple Pay, Google Pay, or cash payment at OXXO). If the problem continues, write to us on WhatsApp and we will help you.

Yes, we ship to all states in the Mexican Republic.

• Nuevo León: $110 MXN.
• Rest of Mexico: $175 MXN.
• FREE on orders over $2,799 MXN.

The exact cost is shown at checkout before paying. See all the details in our Shipping Policy.

We work with shipping companies such as Estafeta and DHL, among others. We choose the best option according to your destination.

Once shipped, the estimated delivery time is 1 to 3 business days in Nuevo León and 3 to 7 business days in the rest of the country. Orders placed on weekends or holidays are processed the next business day. More information in our Shipping Policy.

When your order is shipped, you will receive an email with your tracking number. You can check the status of your shipment on our Order Tracking page or write to us on WhatsApp with your order number.

Shipping companies need the correct street, number, neighborhood, postal code, and city to deliver your order. If the neighborhood is missing or there are errors, the shipment may be delayed or returned. We recommend also adding address references.

Yes, as long as your order has not yet been shipped. Write to us as soon as possible on WhatsApp with your order number and the new address.

Yes. When making your online purchase, choose the "Pick up in store" option at checkout. You can pick up your order at our Del Valle store in San Pedro Garza García, from Monday to Friday from 9:30 a.m. to 6:30 p.m.

You have 2 weeks to pick up your order once it is ready. If you do not pick it up within that period, the order will be canceled and refunded.

Write to us within the 48 hours following delivery, with your order number and photos of the package and the products. We will review your case according to our Shipping Policy and our Refund Policy.

At the moment, we only ship within Mexico. See our Shipping Policy.

Upon completing your purchase, you will receive a confirmation by email or message (SMS), depending on the contact information you provided, with the number and details of your order. If you don't see it, check your spam folder or write to us.

Yes, as long as your order has not been shipped. Write to us as soon as possible on WhatsApp with your order number.

It is not mandatory. But with a customer account you can view the history and status of your orders more easily.

On the product page you can sign up to receive a notification as soon as it is available again. You can also write to us on WhatsApp: we will tell you if the product is in the process of being restocked or we will suggest a similar alternative.

Since these are personal care and dermocosmetic products, we do not accept exchanges or returns. We invite you to read our Refund Policy to learn all the details.

Write to us on WhatsApp or at info@boutiquederma.com with your order number and a brief description of the problem (with photos, if applicable). We will review your case according to our Refund Policy.

In cases where a refund is applicable according to our Refund Policy, it is made to the same payment method used. The time it takes to reflect depends on your bank, normally from 5 to 10 business days. More details in our Refund Policy.

Yes. All our products are 100% authentic. We are a dermatology pharmacy and have a COFEPRIS advertising notice for online sales (view notices).

We work with renowned dermatology brands such as La Roche-Posay, Avène, Bioderma, ISDIN, Eucerin, CeraVe, Vichy, Sesderma, Neostrata, Uriage, among many others, as well as a selection of K-Beauty. See them all on our Brands page.

In the Outlet, you will find authentic products with an approaching expiration date at special prices. These products are in perfect condition and safe to use until their expiration date, which you will find indicated in the description of each product.

You can explore our products by skin type (oily, dry, combination, sensitive...) and by condition (acne, dark spots, rosacea...) from the menu, or view our Dermatological Routines.

For a personalized recommendation, we suggest a dermatological consultation: we cannot provide medical diagnoses via chat.

In general, store them in a cool, dry place, protected from direct sunlight and heat, and tightly closed. Always follow the instructions on each product's packaging.

Yes. Products marked as medical prescription require a valid medical prescription. You can purchase them, but they will not be delivered or shipped until we receive your prescription.

Send us your prescription via WhatsApp (81 3553 7711) or to info@boutiquederma.com, indicating your order number.

For your safety, we do not provide medication recommendations or diagnoses via chat. If you need guidance, schedule a dermatological consultation at our store.

At our store in San Pedro Garza García, we offer:

• Laser hair removal with Diode Laser technology.
• Hydrafacial.
• Dermatological consultations.

Schedule your appointment via WhatsApp (81 3553 7711) or by calling 81 8378 1928.

The price depends on the area. We offer individual sessions and discounted packages: 4 sessions with a 10% discount and 6 sessions with a 12% discount. See the full list on our laser hair removal prices and packages page.

The hydrafacial costs $1,900 MXN per session (we do not offer packages). Each session lasts between 45 and 60 minutes, is practically painless, and requires no recovery time.

It is a deep facial cleansing with HydraBeauty technology that combines exfoliation, blackhead extraction, hydration with hyaluronic acid, antioxidants, and LED light. It is performed at our store in Plaza Comunia, Local 203, and can be scheduled via WhatsApp (81 3553 7711) or at 81 8378 1928. More details on our Hydrafacial page.

The dermatological consultation with Dr. Ely Cristina Cortés Peralta, a certified dermatologist, costs $1,400 MXN.

During the consultation, the doctor evaluates and diagnoses skin, hair, and nail problems, for example: mole (nevus) checks and early detection of skin cancer (melanoma, basal cell carcinoma, and squamous cell carcinoma), skin or nail lesions and tumors, warts, keratosis, acne, rosacea, dark spots and melasma, dermatitis, psoriasis, vitiligo, skin and nail fungus (onychomycosis), hair loss and alopecia, excessive sweating (hyperhidrosis), among many others. Afterward, she will tell you the appropriate treatment. If additional studies are required (for example, a skin biopsy with pathology study), treatments or procedures (such as dermatological surgery or aesthetic treatments), the doctor will explain them to you and they will be quoted separately.

The office is located at Plaza Comunia, Local 111 (ground floor), in the same plaza as our pharmacy. It can be scheduled directly with the office via WhatsApp (81 2411 3155) or at 81 8335 6130. More information on the dermatological consultations page.

At Dr. Ely Cristina Cortés Peralta's office, we work with state-of-the-art equipment, such as Italian lasers from Quanta System and Silkro radiofrequency with microneedling from Hironic, among others.

The doctor evaluates during the consultation which treatment is right for you. The office is located at Plaza Comunia, Local 111 and can be scheduled directly via WhatsApp (81 2411 3155) or at 81 8335 6130.

We use Diode Laser with a cooling system, so the procedure is practically painless. Since not all hair responds to the treatment at the same time, several sessions are required; the exact number is determined during the evaluation. The treatment is performed by trained staff with the support of dermatologists.

Yes. We ask that you notify us at least 1 day (24 hours) in advance via WhatsApp or phone.

Yes. You can purchase a Derma y Láser Boutique Gift Card to give products or services as a gift. More details on our gift card information page.

You can use your gift card for products and services, both online and in our physical store. It is valid for 12 months. See all the details on the gift card information page.

Derma y Láser Boutique
Av. Manuel Gómez Morín 801, Local 203, Del Valle, 66220 San Pedro Garza García, N.L., Mexico.

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Monday to Friday: 9:30 a.m. – 6:30 p.m.

• WhatsApp: 81 3553 7711
• Phone: 81 8378 1928
• Email: info@boutiquederma.com

During business hours (Monday to Friday from 9:30 a.m. to 6:30 p.m.), we respond within a maximum of 1 hour. Messages received outside of business hours will be addressed the next business day.

We handle your data in accordance with our Privacy Notice. We only use it to process your orders, invoices, and requests.